Privacy Policy

Last Updated: 25th May 2025

At Syné Collective, we are committed to protecting your privacy and ensuring that your personal and sensitive information is handled with care, confidentiality, and in compliance with applicable laws and ethical standards.

1. What Information We Collect

In the course of providing counselling and psychotherapy services, we may collect personal and health-related information such as:

Full name and contact details
Date of birth and gender
Emergency contact details
Health history and current mental health concerns
Session notes and correspondence
Billing and payment details

This information is collected directly from you or, where appropriate, from your referring GP or healthcare provider with your consent.

2. How Your Information Is Stored

All client information is stored securely using a trusted Practice Management System that is:

ISO27001 certified for information security
Compliant with the UK GDPR
Compliant with the Australian Privacy Act 1988 (Cth)

Access to your information is strictly limited to authorised clinicians at Syné Collective, and protected by industry-standard encryption, access controls, and regular security audits.

3. Use of AI for Notetaking & Workflow Optimisation

Our Practice Management System includes inbuilt AI features to assist with clinical notetaking and workflow optimisation. These tools help us:

Maintain accurate and clear documentation
Reduce administrative overhead
Ensure consistency and continuity of care across sessions

These AI features are embedded within our secure system and do not involve third-party data training or external data sharing. Your information remains encrypted, private, and accessible only to your therapist.

You may request a transcript or summary of your session at any time. We support your right to transparency and access to your own therapeutic journey. Technology is used solely to enhance—not replace—the human element of therapy.

4. Other Technologies We Use

To support communication and operations, we also use:

Google Workspace: For email and internal administrative communication
Wix: For hosting our website and optional mailing list forms

We will only add your personal details to our mailing list with your explicit consent. This is typically collected via the website or intake process.

Please note:

All bookings, session notes, and clinical communication are handled exclusively through our secure Practice Management System.
No health information is stored on Wix or Google Workspace unless it is part of a direct client inquiry (e.g., an initial email).

5. Why We Collect Your Information

We collect and hold personal information for the purpose of:

Providing safe, ethical, and effective counselling and psychotherapy
Communicating with you about your care
Managing appointments and payments
Meeting legal and professional obligations

We do not use your information for direct marketing, and we never sell your data to third parties.

6. Disclosure of Information

Your information will never be shared without your consent except where:

There is a serious and imminent risk to your safety or the safety of others
Required by law (e.g. subpoenas, mandatory reporting)
Necessary to coordinate care with other healthcare professionals (with your consent)

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Request a transcript or summary of your sessions
Withdraw consent for the collection or use of your data, subject to legal and ethical obligations

Requests can be made in writing and will be addressed in a timely and respectful manner.

8. Contact Us

If you have any questions or concerns about your privacy or our data practices, please don’t hesitate to get in touch:

Syné Collective
Level 1, Tower 1/201 Sussex St Sydney, NSW 2000
[Insert Phone Number]

hello@synecollective.co

This Privacy Policy is reviewed regularly to reflect best practices, new technologies, and changes to legal requirements. Updates will be posted on our website.